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Delay in Ticket response

Hi, I have had a ticket waiting to be processed for 5 days now. Previously I raised a ticket for the same reason which just disappeared. It was not closed just taken off the system. My ticket has been assigned. How can I chase this up with Graphtech? I see there is an update tab. I pressed that on the last ticket and not long after it disappeared !


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I've had no response after 3 days. I guess they don't value my business so I'l find someone who does. Unfortunately my US phone carrier wont let me call CanadA and they don't seem to have a toll free #. 

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